meta image for meta pixelHelp & FAQs | Iyanko

About Iyanko

Iyanko is your trusted Zambian-based online wardrobe store — here to make fashion simple, affordable, and accessible. Whether you're looking for new or thrifted clothes, stylish shoes, or anything you'd expect in a well-stocked wardrobe, we've got you covered. Our platform brings together handpicked wardrobe pieces for men, women, and children — all just a tap away. You can browse by category, apply filters to find your perfect match, and sort items based on what matters to you: price, condition, or popularity. Shopping with Iyanko is designed to be effortless. Add items to your cart, place an order, and our team will get in touch to arrange pickup at our local pickup point or delivery straight to your door. Not sure if something fits or suits you? No problem — we offer a 30 minutes return or swap window for any item in good condition. We want you to love what you wear, without the pressure. With support at your fingertips, flexible return options, and a growing community of stylish shoppers, Iyanko is where Zambia shops its wardrobe. Want the latest from Iyanko? Follow us on Facebook and never miss a thing! 😉

FAQs

How do I place an order on Iyanko?
Just browse our homepage or categories, add items to your cart, and proceed to checkout. Once you order, we’ll contact you to arrange delivery or pickup.
Can I return or swap an item?
Yes! If the item doesn’t fit or isn’t what you expected, you can return or swap it within 2 hours of receiving it — as long as it’s still in good condition.
How will I know my order is confirmed?
You’ll see it listed on your Orders page. Our team will also reach out shortly after to finalize pickup or delivery.
How do I know what category an item falls under?
Each item when clicked on is clearly labeled with a category. You can also tap on a category to see all related items.
How do I get support if I need help?
You can reach us anytime during working hours via the support email in the Contact section.
How does pickup or delivery work?
After placing an order, our team will contact you to schedule either pickup at our location or delivery to your preferred address.
Can I pay on delivery?
Yes, you can pay on pickup or on delivery.

Contact Support

If you need help with your order or have any questions, feel free to reach out to us:
  • 📧 Email:support@iyanko.com
  • 📍 Pickup Location:UNZA Great East Road Main Entrance.
  • 🕒 Working Hours: Monday – Friday, 08:00 – 17:00
Our admins are available during working hours to assist with confirmations, pickups, or general inquiries.